07.03.07
Nissan opens new Japanese Field Quality Centre
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Nissan Motor Co., Ltd, has opened a new Field Quality Centre (FQC) based at the Nissan Technical Centre in Japan, to focus on vehicle quality enhancement processes. The centre will conduct Field Quality Investigation Analysis (FQIA) to identify the root cause of and solutions to vehicle problems. A similar facility is in operation at Cranfield in the UK.
The FQC serves as a central collection base for incident parts received directly from the dealerships, where the parts are then subjected to detailed analysis. The FQC is equipped with testing equipment and measuring instruments that can replicate actual field conditions in order to define the root cause of the problem. The FQC works jointly with product development and manufacturing engineer teams to facilitate a continuous “quality improvement” process, and its findings are fed back to the Nissan Technical Centre (NTC), where future generation vehicles are developed.
Nissan has invested 900 million yen (£3.6m) in the FQC. Approximately 210 employees will be based there. Globally, Nissan has three other FQC facilities in operation since 2006, two located in the US at Smyrna and Farmington Hills and another in Cranfield in the UK.